Refund Policy

Update: June 15, 2026

BEAM ULTRA is a digital wellness subscription. Access is delivered by email and inside the BEAM mobile app. BEAM does not sell physical goods, supplements, medical services, diagnosis, or medical care.

How to Request Help or a Refund

If you need help with access, billing, cancellation, or a refund request, contact us at support@beamface.fit. Please include the email address used for purchase and a short description of the issue.

Digital Access

Refund requests are reviewed case by case. Because BEAM ULTRA is delivered digitally, refunds may not be available after digital access has been delivered and used.

Access or Technical Issues

If access was not delivered, or a technical issue prevents you from using BEAM ULTRA, support will help restore access or issue a refund where appropriate.

Subscription Renewals

Subscription renewal refunds are reviewed case by case. Customers are responsible for managing and cancelling subscriptions before the next renewal date. App Store and Google Play subscriptions are managed through the relevant platform account settings. Web subscriptions are managed through the web customer portal or support.

No Guaranteed Results

BEAM is a wellness and self-care app. Individual experiences vary, and BEAM does not promise aesthetic or health outcomes.

Contact

For support, email support@beamface.fit.